In addition to the fabulous people, professional sessions, terrific networking opportunities and heaps of fun,here are a few of my views about this  year’s conference… The future looks fabulous! As communicators we’re a lucky bunch! Our future looks fabulous. It promises to be dynamic, challenging and rewarding. But, to take advantage of the opportunities that await us, [...]]]>

In addition to the fabulous people, professional sessions, terrific networking opportunities and heaps of fun,here are a few of my views about this  year’s conference…

The future looks fabulous!
As communicators we’re a lucky bunch! Our future looks fabulous. It promises to be dynamic, challenging and rewarding. But, to take advantage of the opportunities that await us, we’ll need to actively embrace this dynamic future. In order to remain strategic and relevant we’ll need to better understand our own skills and strengths, we’ll need to embrace new skills, tools and technologies and add them deftly to our tactical toolkits. We’ll need to willingly embrace and respond to the expanding demands that require us to be consultants, change advocates, educators, coaches, publishers, conversation agents and story tellers. And, for those of us who do, we’ll have one key advantage. We’ll actually have a future.

There’s action required
A repeated theme of this conference for me was around Gandhi’s mantra of “Be the change you want to see”.  The TorontoTalks was proud to have the opportunity to do just that with our Unconference session. We had an idea, we pitched it and we delivered it. We took action.

Many of this year’s sessions stressed a focus on action. Of course, feedback is fine, dialogue is necessary, but action is what makes the real difference. It creates change. Action is tangible.
Whether it’s everyone focused on achieving  one action, as Craig Kielburger’s minga example, or the action is distributed through lots of people, each doing their share to create a small part of something larger, action by one or by many is a what gets things done. As communicators we need to realize that dialogue is great, but dialogue that creates action is better.

Great communications require great courage
We need to have the courage to break out of the traditional communications mold. We need the moxie to venture down new paths. We have to have confidence to challenge the status quo, to champion change, to create new tools, processes and solutions. We need to flex our strategic muscles and stand up for what we believe in, what we know to be good communication practices, to quote Guy Kawasaki, “don’t let the bozos grind you down” – have the courage to rise above them.

Trust has never been more important
As a profession, we’re still juggling the residual implications of the GFC, the challenges of Boomers, Gen X and Gen Ys working alongside each other trying to establish some common vocabulary and practices. Our ongoing reality includes an enduring lack of job security. We’ve faced dramatic change and had to do more with less.

There’s an expectancy for greater transparency in communications. There are more channels to choose from and faster ways of delivering your message. Everyone can have a voice and a broadcast platform,

We are at the highest level ever of distrust within organizations.  There are rampant challenges to employee engagement.

To deal with these issues and move productively beyond them, we need to trust. We need to trust our employees, our managers, our leaders, our stakeholders and we need to earn, keep and treasure the trust once it has been established.  Organizational engagement, productivity, innovation and evolution all depend on it.

The conference offered lots to applaud, lots to consider and lots to do…

Question of the day:

What were your conference thoughts, themes and takeaways?

Questions of the day

Have you attended an [...]]]> TorontoTalks is grateful to Shel Holz for this recent blog post and podcast that explains a little more about how the UNconference came to be and what you can expect. Christopher Swan and I were interviewed by Shel just yesterday. Have a peek and a listen!

Questions of the day

Have you attended an unconference? Where? When?

Are you as cooperative or as collaborative as you could be?

How well have you embraced enabling technologies?

Rheingold discusses the technologies of COOPERATION & SHARING economies. He hypothesizes that if in the past, new forms of cooperation created new forms of wealth we may be moving into yet another economic [...]]]> Are you part of a smart mob?

Are you as cooperative or as collaborative as you could be?

How well have you embraced enabling technologies?

Rheingold discusses the technologies of COOPERATION & SHARING economies. He hypothesizes that if in the past, new forms of cooperation created new forms of wealth we may be moving into yet another economic form that is significantly different …

Are you prepared?

Take 20 minutes, have a listen, ponder the possibilities, then think about your answer.

Click here to view the embedded video.

Howard Rheingold on Collaboration

Question of the day

If your answer is “no, you’re not prepared”, what are you going to do about it?

Click here to view the embedded video.

Iggy Pintado, or @iggypintado, author of The Connection Generation, a man I have great respect for, was [...]]]> I finally got to meet the person behind @iconic88. While I don’t usually follow brands or tweeps on twitter who aren’t forthright with providing details about their personal identity, I made an exception in the case of following @iconic88.

Iggy Pintado, or @iggypintado, author of The Connection Generation, a man I have great respect for, was following and recommending @iconic88. So, trusting Iggy’s advice, I hit the follow button too and found that @iconic88’s tweets were usually positive and uplifting, sometimes informative and there were always a number of them to be found in the tweetstream whenever I logged on for my twitter-fix.

At the  recent A List Entrepreneurs function we had the chance to meet the mysterious @iconic88 as Iggy was doing the big reveal! I was really excited about being part of this event. The guest of honour was a genuine and warm hearted person, who was humble and optimistic and undeniably a good soul.

That said, I guess I just had far greater hopes for the event than I realized. It was great to be there for the big reveal, but I really thought there might be more substance to the evening’s discussions.

First off, I was surprised that in an event that was aimed at those who embrace social media (why else would you want to meet the unknown @iconic88). I just assumed that those who embraced social media would also embrace all the transparency and information sharing opportunities that come along with it, but we were told that we couldn’t take video (not that the dark lit room would have allowed it on your basic iPhone). I was genuinely surprised by the announcement asking us to refrain.

The discussions got underway, I was thinking I might learn something about creating a vibrant community on twitter, some real useful bits of information to apply to twitter strategy, some gems that I could employ or suggest to clients or associates.

Instead what I experienced was a very casual discussion between a couple of very nice, very sincere, very well meaning gentlemen. While it was all very pleasant and real, it also demonstrated a few of the things that, (pardon the language here) really piss me off about the discussions that happen around twitter.

I took offense to the warning from iconic88 to be wary of over-tweeting. While I agree over-tweeting is a bad thing, he was not the person to be offering this warning. According to his follow cost stats , his AVERAGE number of tweets per day falls around the 180 mark. Although over-tweeting is something he proclaims he doesn’t do, nor does he schedule his tweets. I want someone to tell me how an average of 180 tweets per day, yes that is 15 per hour, is NOT over tweeting.  And, if someone has a family, a job, a life, how does one find the time to maintain this kind of average?

Then, of course, the conversation went to where it always goes, it turned to the number of followers! Why does it always have to come back to the lowest common denominator — the number of followers? Folks it’s not about the sheer numbers! It’s really not hard to get numbers, but connecting with the right people can be a challenge, but it is the key to unlocking twitter’s real value.

It really is about the conversations! How does anyone profess to have conversations with 30,000+ people? There is so much value to be extracted from twitter usage that is not reliant on huge numbers, but on connecting with those who can offer a valuable exchange.  If you follow the right people, there’s undeniable value in that. So many people miss this in their discussions about twitter. So many of you think more is better, but as most of us travel along the path to reach our twitter goals, more often just means more “noise”.

My final challenge to the evening’s discussion was“ why, oh why, oh why do we keep focusing on the tactic? Why are we so hypnotized by the shiny object?

There were some great people there and I’m happy to have met many of them. I will continue to follow @iconic88 and @iggypintado and a few of the people in the video below, but I will also be sure to  ask them, why we can’t we elevate our discussion as to how  twitter as a tool (‘cause that’s all it is folks) can help us to meet our larger communications, marketing, education, personal development goals, strategies and objectives?

Click here to view the embedded video.

Question of the day:

What would make you follow someone with a high follow cost?

While his presentation style is undeniably understated, his observations and insights are powerful.

Click here to view the embedded video.

Question of the day:

In the last bit of the video he [...]]]> Robert Scoble, blogger and entrepreneur  discusses how ideas spread. The public session was part of the Stanford GSB marketing course, the Power of Social Technology.

While his presentation style is undeniably understated, his observations and insights are powerful.

Click here to view the embedded video.

Question of the day:

In the last bit of the video he refers to an intimate dinner conversation, if shared with the right four people, you could change the world.

Who would you like seated at your table?

Click here to view the embedded video.

Here, Tony, uses the phrase social marketing, not social media. I think we’ve got some serious semantics at work here.

I agree that tactics should never be confused with strategy, but so often are! To all you self proclaimed [...]]]> Tony Chapman of Cap C shares his views in this video.

Click here to view the embedded video.

Here, Tony, uses the phrase social marketing, not social media. I think we’ve got some serious semantics at work here.

I agree that tactics should never be confused with strategy, but so often are! To all you self proclaimed social media experts , ad agency types who invest an hour on Facebook before you start hyping  its’ “game-changing” benefits to your clients, you digital dudes, dude-ettes and drive by “strategists” take note of this – a twitter profile, a Facebook fan page, or single blog does not constitute an effective marketing strategy. What you are recommending, is a flavour of the day, smoke and mirrors approach that hops on the latest shiny object band wagon and preys on client ignorance, then taints the experience for clients who have entrusted you with their business and ruining the name of real strategic marketers in the process. These are the professionals who will embrace a far broader approach and encourage dialogue around a truly strategic solution to the client’s specific marketing challenge.

Why can’t we get this concept of strategy first? It’s then, and only then, can we decide on the appropriate selection of  tactics to be used in an integrated approach to ensure you achieve that strategy. And, of course, social media tools may right for that mix.

Mitch Joel, a man, whose views I really respect on this topic, had this to say  in a recent blog post about “marketers’ missing the mark on twitter

Social media may lead you to developing new strategies, to assessing how you currently approach the marketing and communications challenge. And yes, they may in fact lead you down a path of massive change and take you to a place where you do new things in new ways, to create a new way of thinking, acting, doing and relating with your customers.

But, from where I sit, I don’t see social marketing or social media as strategies. They may be the conversation starters, the instigators, but strategy is still driving force that will guide the effective use of these new tools.

So, if your potential provider can’t talk strategy – don’t waste your breath. Find someone who can and let the social media dilettantes go “help” your competition.

Question of the day:

What are your thoughts on tactics versus strategy? Social media versus social marketing? Share your thoughts…

So, what were my lasting impressions? First off, the Waterview Convention Centre is a stunning [...]]]> What a great day at the SME Technology Summit 2009 This was an AWESOME way to kick off the month. HUGE thanks go out to @trib aka Stephen Collins whose generosity made it possible for me to attend. “You da man!”

So, what were my lasting impressions? First off, the Waterview Convention Centre is a stunning venue – well chosen! The Insight Exchange team ran a great conference and they diligently made sure that the speakers and delegates alike enjoyed the day’s experience.

The keynote speakers – Tim Pethick and Mark Pesce were both compelling and knowledgeable. I thank them for sharing their experiences, their thought provoking ideas and predictions for the future. It was obvious to those in the room that a future that relies heavily upon technology is as real for SMEs as it is for large multinationals.

I came away from these sessions reassured that I am one of the lucky ones. I get this stuff. I already have many of the skills necessary to participate and even lead in the use of technology in meeting the strategic marketing and communications agendas of organisations, large, small and anywhere in between.

Throughout the day, I jumped across all three tracks (Marketing, Social Media and Effectiveness) in the sessions

I attended. I noted a number of tips from the presenters, learned of some terrific examples, many of which were tweeted by a vocal group of us who populated the hundreds of tweets that became the #smetech hash tag dialogue.

I also came away with a long list of things I must learn/do more about – including:

•    investigating freelancer.com (and other such offerings) as both a buyer and supplier of services,
•    joining the Australian Business Women’s Network and possibly AIMIA
•    diving deeper into the sea of analytics
•    continuing my own efforts in blogging, podcasting, tweeting and so on…
•    pursuing potential opportunities with a number of the presenting companies
•    and furthering the conversations/connections, online and off,  that began face to face today with a number of fabulous and talented people

Attending an event like this really brings home the need for both community and conversation in our professional lives. I’m grateful I could take advantage of this opportunity. Now, it’s time to leverage it and see how far I the journey will continue past this first step!

Thanks to the organizers, the venue staff, the speakers, the sponsors and the many delegates who all did their part in making the day worthwhile.